A delivery-day checklist for your online order
A few simple checks on delivery day make it easier to notice a problem while the order details are still fresh. Keep the process calm and follow the instructions shown in your shopping app for the specific order.
Check the order status first
Use the order screen to confirm what is arriving and whether the shipment is split into separate parcels. Compare the listed item and quantity with your confirmation. Be cautious about unexpected messages requesting a new payment or account information outside the order process.
Inspect the packaging
Notice visible damage or signs that the package has been opened. Follow the delivery instructions that apply to your order. If you document a concern, keep photographs focused on the issue and avoid publishing shipping labels with your address, phone number or other personal information.
Compare the contents
Check the product, size, colour, quantity and included accessories against the listing and your order. Keep the packaging and labels until you understand the return requirements. Do not discard important evidence before reviewing the options available in the app.
Report a clear problem promptly
If something is missing, incorrect or damaged, open the relevant order and use the support or return option provided there. Describe the issue in plain language, identify the affected item and attach only the evidence requested. Avoid sending duplicate requests with conflicting descriptions.
Keep track of the next step
A submitted request is not necessarily an approved return or completed refund. Check the status, any collection instructions and the expected follow-up shown for your order. Keep receipts or pickup acknowledgements privately until the case is resolved.
Understand the limits
Return eligibility and deadlines can vary by item and the terms shown when you ordered. Do not rely on a general rule from an old blog post. This checklist helps you organise your own records; Cartwise Guide cannot process returns or access your Meesho account.
